Following up with the NTUC CTC-OTR initiative launched pre-COVID-19, SMOU kicked off the first multi-company Operation and Technology Roadmap (OTR) on 16 August, with five shipping companies—Eastaway Ship Management Pte Ltd, Eaglestar Ship Management Pte Ltd, PACC Ship Managers Pte Ltd, Pacific International Lines Pte Ltd, and Wilhelmsen Ship Management Pte Ltd. The OTR sessions are facilitated by officers from the National Trades Union Congress (NTUC) Training and Transformation (NTUC IT&T), in consultation with union leaders, management partners, and HR representatives to ensure win-win outcomes for companies and workers.

Supported by the Maritime and Port Authority of Singapore (MPA), Singapore Maritime Academy (SMA), and the Wavelink Maritime Institute (WMI), the companies came together to discuss and collaborate across a series of four half-day sessions. Having been identified as a priority, the sessions saw participating companies identifying sectoral norms and customer requirements in the following three to five years.