SMOU General Secretary Ms Mary Liew welcomed members to the session and emphasised the importance of upskilling and SMOU’s support in lifelong learning. She acknowledged the importance of the workshop, as communication with people of different ages is something inevitable. “SMOU is here to support our members through their career journey, even for members who have retired in the industry,” as she roused members to take advantage of the workshop. Emeritus General Secretary Mr Thomas Tay gave mention to the importance of keeping one’s mind active and lauded the members for their eagerness to learn.

Through the course, members were very participative and even shared a few laughs with the instructor Ms Kit Teng. The course aimed to let members learn effective communication strategies, as interpersonal communication is a delicate operation. It also helped equip members with the tools needed to conduct themselves correctly and communicate their thoughts and opinions efficiently while keeping conflict to a minimum.