The workshop taught the youths how to identify the types of conflict, recognise the common causes and how to prevent conflicts onboard ships. Participants also learnt that documenting everything is crucial and were reminded not to take things personally.

Members then learnt to identify their personal conflict style. They were introduced to the Skill-Will model, which considers both the skill and will of the person performing the task. For example, a person with low skill and high will could be best managed with guidance, whereas a person with low skill and low will may benefit more from direction.

In the aspect of conflict resolution, participants were taught how to identify the issue; understand perspective; find common ground and agree on a solution.

They were also able to develop some skills in handling conflict and learnt the importance of clear and effective communication onboard.

To bring the lesson to reality, attendees participated in a role-playing group activity on common conflict scenarios and were tested on how they would respond. This situational-based group activity helped the participants to understand how conflict arises and gave the seafarers the opportunity to practise the ‘Skill-Will’ model.

Empowering seafarers with the knowledge and skills to respond to workplace conflict is key to promoting a safe maritime environment.